L1 AUTOMOTIVE > CONTACT US > CUSTOMER SURVEY

970-619-8024 | 339 8th Street Southeast #2 Loveland, CO 80537

CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at L1 Automotive is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At L1 Automotive we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Customer Service
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

Greg, Tim and the rest of his crew are awesome! They replaced my blown up rear differential and did an amazing job. Great customer service and these guys really are Toyota nuts! I would highly recommend them.

Colin F.
I bought a used truck and had a 72 hour window to get it inspected for problems. I called the shop and they were already booking out to the next week. I mentioned my time crunch and they squeezed me in the following morning. Greg and the guys at the shop were very knowledgeable and reasonably priced. I finally found a shop I trust to take my vehicles.

J. R.
Professionalism. Wonderful service. Smooth project completion timeline.

Amanda E.
Excellent shop owned by a forthright, honest man who hires highly competent mechanics. Never have to worry about being gouged or told I need what I don't need. Greg respects and appreciates his customers, and staff are friendly people. Honest shop with consummate pros.

Bruce K.
If you're an offroader, you know how hard it is to find a good shop to install suspension components and properly align the vehicle. I brought my 2011 FJ Cruiser to Greg at L1 Automotive to install new upper control arms and then re-align the truck. Greg and his team did a great job with the install and alignment, I couldn't be happier. They aren't just normal auto shop guys who occasionally do lifts, these guys are offroaders in their spare time. So they know the special needs that lifted trucks have. I wouldn't hesitate to recommend any offroader looking for a skilled shop to go to L1 Automotive.

James B.
I've gone to Greg and the guys for a number of years. They go out of their way to help me with work and listen to my concerns and offer great advice. I always call for an appointment as they are generally very busy (good sign!!). The work is not free, but reasonably priced for skilled technicians. And here's the thing: I've never had to take something back that was their fault, which means a lot because I don't have the time to get things fixed over and again.I don't often write reviews, because "good" is my expectation. I highly recommend these guys.

Jerry R.

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Vehicle tips
- According to recent studies, 5 percent of all motor vehicle fatalities are clearly caused by automobile maintenance neglect.
- The cooling system should be completely flushed and refilled about every 24 months. The level, condition, and concentration of coolant should be checked. (A 50/50 mix of anti-freeze and water is usually recommended.)
- Never remove the radiator cap until the engine has thoroughly cooled. The tightness and condition of drive belts, clamps and hoses should be checked by a pro.
- Change your oil and oil filter as specified in your manual, or more often (every 3,000 miles) if you make frequent short jaunts, extended trips with lots of luggage or tow a trailer.
- Replace other filters (air, fuel, PCV, etc.) as recommended, or more often in dusty conditions. Get engine drivability problems (hard stops, rough idling, stalling, diminished power, etc.) corrected at a good shop.
- A dirty windshield causes eye fatigue and can pose a safety hazard. Replace worn blades and get plenty of windshield washer solvent.
- Have your tires rotated about every 5,000 miles. Check tire pressures once a month; let the tires cool down first. Don't forget your spare and be sure your jack is in good condition.
- Check your owner's manual to find out what fuel octane rating your car's engine needs then buy it.
- Keep your tires inflated to the proper levels. Under-inflated tires make it harder for your car to move down the road, which means your engine uses more fuel to maintain speed.
- Lighten the load. Heavier vehicles use more fuel, so clean out unnecessary weight in the passenger compartment or trunk before you hit the road.
- Use the A/C sparingly. The air conditioner puts extra load on the engine forcing more fuel to be used.
- Keep your windows closed. Wide-open windows, especially at highway speeds, increase aerodynamic drag and the result is up to a 10% decrease in fuel economy.
- Avoid long idling. If you anticipate being stopped for more than one minute, shut off the car. Contrary to popular belief, restarting the car uses less fuel than letting it idle.
- Stay within posted speed limits. The faster you drive, the more fuel you use. For example, driving at 65 miles per hour (mph) rather than 55 mph, increases fuel consumption by 20 percent.
- Use cruise control. Using cruise control on highway trips can help you maintain a constant speed and, in most cases, reduce your fuel consumption.
- Keep your engine tuned. A fouled spark plug or plugged/restricted fuel injector can reduce fuel efficiency as much as 30 percent.
- Inspect the engine's belts regularly. Look for cracks or missing sections or segments. Worn belts will affect the engine performance.
- Have the fuel filter changed every 10,000 miles to prevent rust, dirt and other impurities from entering the fuel system.
- Change the transmission fluid and filter every 15,000 to 18,000 miles. This will protect the precision-crafted components of the transmission/transaxle.
- Inspect the suspension system regularly. This will extend the life of the vehicle's tires.
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